Surprised by the mix of clarity and confusion at sign-up
When I first explored WFHI's sales and pre-purchase information, I was a bit caught off guard by how straightforward some parts were but quite confusing in others. The initial sign-up and payment process was smooth, and I appreciated the clear invoicing that came swiftly after. However, the onboarding flow and the details on training options left me wanting more clarity. It took me a while to understand the full scope of the software and tools available, which was unexpected given the upfront information. I found the database feature slightly underexplained in the documentation, so I had to reach out for telephonic support. The support team was helpful but I wonder if the information could be presented more clearly in the first place. I think next time, if I decide to renew or explore another package, I'll definitely need assistance again, especially with getting a grasp on advanced features. In short, the experience was a blend of helpful and a little frustrating moments that balance each other out pretty evenly.