Surprised by the long wait times despite manageable sales calls
When I was considering signing up for this service, I was surprised at how much waiting was involved before I could even get a clear idea of what I was buying. The sales process was quite repetitive; I had several calls repeating the same information about the software features. It wasn’t always clear if I was making progress or just going in circles. However, once I switched to the actual software, the calling tools and dialer did their job decently for my workflow, so that part was fine. The invoicing and sign-up process was done online and worked without much hassle once I got through to it. I did appreciate that updates were automatic and didn’t require manual installs, which saved me some time. Still, the initial time investment waiting during the sales process and having calls repeated made me question the efficiency of the service setup. In the end, it does what it promises, but I wish the pre-purchase communication was more straightforward and less redundant.