Surprised by the Level of Self-Reliance Required in Support
Initially, I assumed that signing up with WFHI would come with proactive and very hands-on support, but I was pleasantly surprised to find the opposite. The training materials are thorough, yet I ended up resolving many of my doubts through self-exploration rather than direct communication. The priority assistance is definitely available when needed, but it's not always immediately intuitive when to reach out. I appreciated the clear invoicing and straightforward payment process, which required minimal intervention. However, the calling tools and dialer needed a bit of tweaking for optimal use, and figuring that out was partly on me. The support staff were courteous and knowledgeable, although I often found them responding to specific questions instead of guiding through the broader setup. This balance between independence and access to help shaped my overall experience as positive but with room for improvement.