Surprised by the level of help, might reach out again
I wasn't quite sure what to expect from WFHI’s sales and pre-purchase process, and I found myself surprised by how detailed the initial explanations were. The sign-up was straightforward, and the payment procedure was clear, which I appreciated. However, I did feel that some aspects of the software features, like the dialer integration, could have been explained more fully upfront. I had to contact their support a couple of times to clarify things regarding database customization, and their responsiveness was good, though at times I had to wait a bit. I think if I choose to use the platform again in the future, I might seek help sooner in the process to avoid confusion. The training materials were decent, but I felt they could be more comprehensive about automatic updates and their impact. Overall, I am fairly satisfied but retain a small reservation about how much self-exploration is required. So yes, I would probably reach out to their support and sales teams again if needed, as the interaction was generally positive and helpful.