Surprised by the lack of smooth communication daily
At first, the onboarding process seemed fine, and the initial support interactions were promising. However, day-to-day use revealed a different picture. I encountered recurring issues with the dialer software where calls would drop or disconnect without obvious reasons. Repeatedly, I reached out to support to report these problems only to receive generic troubleshooting advice which did not resolve the fault. The database integration also showed glitches where contact information would intermittently disappear or fail to save correctly. Over the week, rather than improving, these problems persisted, forcing me to find workarounds that slowed me down significantly. Though the automatic updates were regular and seemed intended to fix these bugs, each update brought fresh challenges that disrupted my workflow further. It was surprising how inconsistent the communication was between support and me since responses came with delays and often with partial information. I had expected a more reliable ongoing support system that could handle these daily issues instead of just fixing initial setup problems. The experience was frustrating, and it made me question how dependable this software truly is in a fast-paced environment.