surprised by the lack of clear upgrades
I expected the training and onboarding to be a clear step up from other systems I have used but I was surprised to find that it felt less comprehensive. The initial sign-up and invoicing seemed straightforward enough, but training sessions were less structured and sometimes felt repetitive without adding much value. The software had useful features, but the onboarding did not fully explain how to best leverage them day to day. Telephonic support was available but often required multiple calls to clarify issues that prior platforms handled more concisely. The lack of a timely update or smoother transition phase was disappointing as I thought the process would be better managed here. Although some materials were fine, overall the experience was less satisfying compared to what I anticipated from previous experiences with similar services.