Surprised by the lack of clear info during sign-up
Honestly, the whole sales and pre-purchase experience left me quite unsure. From the start, I didn’t get the clarity I was expecting about the product offerings and the payment steps. The onboarding details were vague, and even after multiple calls with support, I felt confused about what exactly I was signing up for. The sign-up process seemed more complicated than necessary, and the invoices I received were not clear enough for me to be confident about the charges. I was surprised by how slow the telephonic support was at times, which didn’t help instill trust. The training sessions didn’t start immediately and that added to my hesitance. Overall, I came away from the experience feeling less confident than when I began. It felt like I was going into something without sufficient guidance or clear details, which is always disappointing when you’re trying to make an informed decision.