Surprised by the lack of clarity in onboarding
I went into the training and onboarding expecting a straightforward process, but it turned out to be more complicated than I anticipated. The initial setup guided me through the basic steps, but as I progressed, I found myself needing assistance multiple times. I had hoped that the training materials would cover more practical scenarios, but they often left me guessing about how certain features should be used. The calls and dialer training was somewhat helpful, but I felt a bit lost on how to integrate the database features effectively into my workflow. Automatic updates seemed fine and did not disrupt my access, which I appreciated. Telephonic support was reachable but not very responsive in offering detailed help. The sign-up and payment process was standard without any surprises. Honestly, I think I will need to reach out for support again next time I onboard or start a new workflow to clarify these uncertainties. While the introductory parts were okay, the unexpected gaps in clear instructions and practical guidance during training caught me off guard and made the whole experience more frustrating than it needed to be.