Surprised by the issues in sales follow-up

Surprised by the issues in sales follow-up

I was surprised by how the sales team handled things going wrong during my initial inquiry. I expected a smoother process, but communication felt disorganized and slow. It took much longer than I thought to get answers to basic questions about the software features and pricing. However, I have to admit that once I did engage with their representatives directly, the information provided was fairly clear and to the point. Still, the delays made me rethink my decision for a while. Better coordination in the early communication phase would make a big difference.