Surprised by the initial setup demands
When I first signed up, I didn't fully expect the amount of setup required to get the software running smoothly. There was a bit of a one-off setup phase involving database imports and configuring the calling tools that seemed more involved than I had imagined. After that, the ongoing maintenance seemed minimal enough, but the initial prep felt like more than I'd anticipated. I was a bit vague about the full scope since I jumped in without exploring all the training materials thoroughly. Some parts of the onboarding I understood fairly well; others were less clear, leaving me uncertain about the long-term routine processes. I haven't really explored the priority support much yet either. Payment and invoicing were fine enough, and I didn't have trouble signing up, but the heavier upfront effort in setup was surprising. The dialer and workflow tools seem okay, but overall I had hoped for a smoother start with less one-off configuration hassle.