Surprised by the gaps in training expectations
I had some specific ideas about what the WFHI onboarding training would cover, and honestly, it was a mixed experience. While the initial sign-up flow was straightforward and automated updates seemed to work smoothly, I was surprised at how some important details about the calling tools and database features were glossed over. It matched my expectations on the invoicing process, which was simple and clear, but when it came to in-depth training on using the dialer effectively, it fell short. The telephonic support was responsive but couldn’t fill in all the gaps that the training left. So, what I had expected—more comprehensive guidance on remote workflows—was only partially delivered. This meant I spent extra time figuring out parts on my own, which was frustrating but not a complete dealbreaker for me.