Surprised by the ease of finding help
When I first signed up for WFHI's remote workflow software, I was expecting a straightforward onboarding experience, but what really surprised me was how the support team handled a particular glitch in the dialer setup during the first week. It was refreshing to get quick support that didn’t waste time with generic responses. Aside from that specific moment, the overall process from sign-up to invoicing was smooth, and the database feature integrated well into my existing workflow. I do wonder if I might need similar assistance again down the line, especially when updating to newer versions or if any issues crop up with automatic updates. The training materials are detailed but sometimes assume prior knowledge that not every user might have. I appreciate the telephonic support, which felt robust, although sometimes the wait time was a tad longer than I hoped. Overall, I feel prepared to use the software independently, but knowing that help is available when needed adds comfort. Their payment process was straightforward too, though a bit more clarity in invoice descriptions would be helpful for tracking expenses clearly. This combination of positive support and minor quirks makes me cautiously optimistic about future use.