Surprised by the disorganized support steps
What surprised me most about the support and communication was the lack of a sensible order in the steps they expected me to take. Instead of guiding me through solutions logically, it felt like they jumped around between unrelated suggestions, which only added to my frustration. I found little coherence in the sequence of troubleshooting instructions, and this made it hard to understand what the priority should be at each stage. The telephonic support was polite but stuck to an inconsistent script rather than adapting dynamically to my situation. In my view, a clearer and more structured approach to assisting customers could drastically improve the experience. It’s important for support to feel intuitive and respectful of the time a user spends on calls. Unfortunately, here it did not, and that was disappointing especially considering the otherwise solid software offered. I hope this aspect is reviewed and streamlined so future users do not have to face similar confusion while seeking help.