Surprised by the disorder in billing steps
I was honestly surprised at how the billing and payment steps were arranged in the WFHI software, as I expected a more logical sequence based on standard practice. The sign-up process started smoothly, but when I reached the payment and invoicing sections, the order felt disjointed and not user-friendly. For example, I found myself needing to confirm information multiple times, or being prompted for actions that should have been bundled earlier in the process. While I appreciate the transparency and some flexibility in payment methods, the lack of a clear linear flow was frustrating. Automatic updates occasionally reset some billing preferences which made tracking invoices more difficult. The telephonic support was available but sometimes slow to resolve these specific flow issues, so I had to rely on trial and error. Compared to what I had anticipated, this disorder in the steps extended the time it took to complete payments and made the experience unnecessarily complicated. I expected more straightforward navigation between invoicing, updating details, and finalizing payments.