Surprised by the difference from previous software
When I first signed up, I expected the software to be similar to what I had used before for managing remote workflows. The onboarding was straightforward, but I quickly found that the call dialer was less intuitive than I anticipated, compared to my prior tool. I found myself spending more time figuring out how the database feature integrated with the calling tools, which slowed down my usual routine. The automatic updates arrived frequently, but some changes disrupted my existing workflows without clear explanations. On the positive side, the invoicing and payment process worked smoothly without issues, which was a relief. Despite this, the telephonic support was inconsistent; sometimes they were helpful, but more often I had to wait or repeat information. Overall, I expected fewer surprises after experience with similar software, but this felt more cumbersome in practice. I grant that the invoice system was reliable, but the rest of the software compared unfavorably to what I was used to, making the transition more challenging than expected.