Surprised by the detail in explanations though minor points missed
Throughout the onboarding and training process, I was struck by how clearly the support team explained most features and steps. They took the time to walk me through the database setup and the dialer functions with patience and detail. This clarity helped reduce my initial hesitation with the software. However, there were moments when some finer points, such as nuances in the automatic update process, weren't as thoroughly covered as I would have expected. That lack of detail caused minor confusion later on, requiring me to seek further help. Nonetheless, the overall communication was professional and reasonably comprehensive. The invoicing and payment process was also explained adequately on signing up, which was reassuring. I was mildly surprised by how accessible telephonic support was, generally offering polite and efficient responses. While a few small gaps remain, the clarity of most explanations definitely helped me navigate the software more confidently.