Surprised by the delay despite good support once underway
I was initially quite surprised by how long it took to get up and running with the software and training. From signing up to finally being comfortable with the dialer and database, the process stretched longer than I anticipated. While the invoicing and payment were handled promptly, onboarding felt drawn out. Once engaged with telephonic support, the assistance was fairly helpful and knowledgeable, though the waiting time before connecting was sometimes longer than expected. Training materials covered most essential topics, yet adapting to automatic updates required some additional effort, slowing down productivity during the initial period. On the positive side, the calling tools worked reliably and the software improved steadily after updates. Nonetheless, I had assumed the entire integration would be quicker, and the pace was less efficient than hoped. I acknowledge that complexity can justify some of the delay, but an earlier clearer timeline would have been appreciated. I do appreciate the professionalism of the support team when they did attend my queries, showing good communication once connected. Overall, while the experience had its challenges, I am now able to use the system effectively for my workflow.