Surprised by the constant waiting and repeated calls
From the start, I found the support experience unexpectedly frustrating. Whenever I tried to get help regarding the training module issues, I faced long waits on the phone lines, which surprising for a paid service. Each time I was transferred, I had to repeat all the same explanations over and over again to various representatives, causing unnecessary delays. The slow support response made it difficult to resolve simple software access problems promptly. I was expecting efficient assistance, especially because the product promises ongoing telephonic support. Even after multiple calls during the week, the problems remained unsolved for days, putting extra stress on my routine remote workflow. I had hoped the onboarding training would be more clearly communicated through support channels, but instead, it felt like I was caught in endless loops of repetitions and waiting. While automation and software updates were timely, the human support aspect lagged significantly, making the overall experience below what I anticipated for the price paid. I had to look for alternative resources to figure things out myself since waiting for feedback was not practical.