surprised by the constant lack of helpful support
I honestly didn’t expect the support to be such a letdown after signing up. On the first try, the system seemed okay, but as I kept using the software in daily remote workflows, things just got frustrating. The calling tools sometimes just froze or didn't work properly, which was annoying. But what surprised me the most wasn’t just the software faults — it was the support system. I often tried to reach out via phone support, hoping for some quick answers or fixes, but half the time I was put on hold for ages or got vague responses that didn’t really help solve my issues. Even when I called to clarify about invoicing or payment problems, the guidance was pretty poor. It felt like nobody really knew much about the software or its bugs on the support end. After a while, I just stopped relying on calling support at all because it was such a waste of time. For something you pay for, I expected a lot more consistency and better communication day-to-day, but unfortunately, that’s not what happened here.