Surprised by the confusing labels and wording
I found the support communication and tool labels surprisingly confusing, which was frustrating because I expected it to be straightforward. The wording used in the software's database feature and calling tools wasn’t very intuitive, often leaving me second-guessing what I was supposed to do next. While the telephonic support was generally helpful and tried to clarify my questions, I felt that their explanations sometimes assumed prior knowledge I didn't have. This gap made some instructions difficult to follow, especially when handling automatic updates or understanding invoice details. I wish the labels on the buttons and setup screens were more user-friendly and descriptive. Despite this, I can say the sign-up and payment process itself was quite smooth. My main reservation lies in the fact that clearer labelling could have saved me a lot of time and unnecessary calls to support. It surprised me how something that should be simple felt so complicated, and that significantly affected my overall experience.