Surprised by the confusing labels
I was honestly surprised at how unclear the wording and labels were throughout the sign-up and onboarding process. Usually, I expect some kind of straightforward guidance, but here, the terms used seemed inconsistent and often unclear. For example, when I tried accessing the dialer tool, the button labels didn’t quite match what I had read in the initial introduction or the training material. It made it really frustrating because I had to guess what function each part served and double-check several prompts before moving ahead. This slowed down my setup process considerably. I was hoping for a smoother experience especially in such an important part as sales pre-purchase information. Later, when I reached out to telephonic support, I found it hard to get clarification because they seemed to refer to the same confusing labels, which didn’t help my understanding. All in all, what surprised me most was how much I had to struggle just to interpret the text and labels. I expected a service designed to make remote workflows easier, but this part of the software just did not work well for me and was a constant source of irritation.