Surprised by the complexities in billing compared to my past experience
I had hoped the billing and payment processes through WFHI would be more straightforward considering my past usage of other platforms. Unfortunately, I encountered several unexpected complications during invoicing. Unlike previous solutions I used where invoices were clear and itemized, here I found the process a bit puzzling and the explanations less transparent. I was taken aback by how long it took to understand some payment terms, which seemed unnecessarily complex. The sign-up flow was smooth enough, but the ongoing updates about billing lacked detail, making me doubt if the automatic updates would keep financial records accurate. On a positive note, support was responsive on phone, which helped somewhat, though the initial confusion around payments left a lingering doubt. Comparatively, this billing experience was more frustrating than the ones I am used to, and it certainly caught me off guard given my expectations from professional software services.