Surprised by the blend of self-learning and support
What surprised me most was how mixed the experience was regarding support and finding things out on my own. On one hand, the telephonic support was genuinely helpful when I managed to reach out – they answered patiently and clarified key functions like how to use the dialer efficiently. On the other hand, a good chunk of the training really required me to figure it out independently, especially the more advanced features of the database. Sometimes it felt like I was expected to already know some workflows. The onboarding guide was a good start but not fully comprehensive. Still, I appreciate that the automatic updates kept the system smoothly running without extra effort on my part. So I’d say it’s a mixed bag: helpful support exists but with a fair bit of self-navigation involved, which might suit some more than others.