2 out of 52 of 5Verified purchaseBilling and payments
Surprised by the billing response times
I was initially hopeful about the billing and payment process, but the response times from the support team surprised me in a negative way. While the invoicing system was fairly straightforward and automatic updates to billing records appeared timely, when I had queries about charges, the delays in response were frustrating. On the positive side, when I did connect with a support agent, they were polite and tried to explain things clearly, which I appreciated. However, the back-and-forth communication stretched longer than expected, leaving me a bit uncertain about the overall responsiveness to payment concerns even though the technical side of billing was fine.