Surprised by the billing approach compared to my old system
I had used several other billing systems before trying out WFHI's platform, so I had some expectations about how it would handle invoicing and payments. What surprised me first was the clarity in the sign-up process, which was fairly straightforward compared to what I was used to. However, once I moved into managing actual invoices, I found some inconsistencies that threw me off. The automated updates helped keep things mostly aligned, but I still ran into moments where I had to double-check charges because they didn't immediately match what I thought I had set up. The payment interface itself seemed secure, which was a relief. Still, I noticed that unlike my previous software, some of the fees and invoice formats could not be customized as much as I would have liked. Telephonic support was available when I had questions, though getting through sometimes took longer than I expected. I appreciated the priority assistance option, but felt it was a bit underutilized for helping me with detailed billing queries. Overall, while the system did cover the core tasks I needed for payment processing, the experience was mixed: some elements were easier and more transparent, but others felt less flexible compared to what I had hoped for. It's a decent solution but might require some adjustments depending on your specific billing needs and workflows, especially if you're switching from a different well-established platform.