Surprised by the amount of waiting but support was patient
When I first reached out to telephonic support, I was a bit surprised at how often they had to ask me to repeat details since apparently they couldn’t access certain logs immediately. The waiting on hold wasn’t very long, but the number of times I had to explain the same issue was a bit frustrating. Still, the support staff remained patient and tried to understand my situation fully before proceeding with solutions. I suppose I expected a more streamlined call process without so much back and forth. Besides that, the automatic updates often required me to restart the software which sometimes meant I had to pause my work unexpectedly. The invoicing and payment queries were easier to handle and didn’t require as much repetition. All in all, the experience was mixed – I was pleasantly surprised by the politeness, but the repeated explanations and wait times did detract some from the overall smoothness.