Surprised by the amount of wait and repeat calls
I was honestly surprised by how much repetition was involved before even getting started. The sales process had me waiting a lot longer than I expected for follow-ups. Multiple calls ended up covering the same information, which felt inefficient and a bit frustrating. However, the actual sign-up process once I got through was pretty straightforward and the invoicing came without much trouble. I appreciated that the payment system was easy to navigate. The communication could have been more concise and less repetitive, as that was the main delay. After signing up, the onboarding training itself seemed fine, nothing remarkable but it did the job. I didn't experience any significant issues with the software access once set up, it worked as intended. Support was available when I reached out post-purchase; although there was some waiting, the assistance offered was decent. Overall, the process worked in the end but I was left a bit surprised by the time taken and the repetitive nature of the initial contact phase, which could be improved for smoother experience.