Surprised by the amount I learned, but still a bit hesitant
When I started the WFHI onboarding and training, I wasn't expecting to get quite so much detail on the workflow and software features. The training sessions were thorough, covering the dialer, database features, and even the automatic updates aspect. This level of preparation made me feel somewhat confident by the end, which was nice since remote setups can feel intimidating initially. However, I did find a few parts a bit rushed, especially when moving from software walkthroughs to using the calling tools in real time. It wasn't a total confidence boost because those practical elements felt like they could use more time or follow-up. The telephonic support afterwards was helpful and patient, which softened the uncertainty a bit. I think the surprise was in how much ground they covered early on, even if I wished for slightly deeper focus on some sections. So, overall, I feel okay about using the system, but I wouldn't say totally ready without more hands-on experience ahead.