Surprised by the amount I had to figure out myself
When I first signed up for WFHI, I really expected the setup and sales guidance to be hands-on given the software’s complexity. There was definitely some onboarding, but what surprised me was how much I had to actually work out on my own, especially around configuring the calling tools and getting the database to fit my workflow. I appreciated that the initial training covered the basics, like the dialer and workflow setup, but specifics on customizing those features seemed to require some experimentation. On the plus side, the invoicing and payment process was pretty straightforward and the automatic updates ran smoothly without interrupting my work. The telephonic support was available but I didn’t find it proactive enough; I had to call them several times for clarifications rather than being guided through the tricky parts upfront. So overall, while the system is robust and well thought through, I think a little more detailed step-by-step support during the pre-purchase phase would make it feel more accessible to new users. Even so, it’s a solid platform once you get your head around the basics.