Surprised by the actual features compared to your pitch
Before diving into using your software and training services, I had certain expectations based on the initial information presented at signup. What truly surprised me was how much the database feature didn't integrate as seamlessly as I had imagined it would into my daily workflow. The calling tools and dialer felt somewhat clunky, and I often had to juggle with manual tweaks to keep things running. On the positive side, the telephonic support was reasonably responsive when I reached out with questions about setup. Invoicing was straightforward, and the payment process was clear, which was a relief considering the other hiccups. However, the automatic updates sometimes caused unexpected changes without sufficient prior notice, disrupting my operations briefly. I had hoped the onboarding flow would guide me better through these nuances, but I found myself having to figure out essential steps on my own. Overall, what was particularly surprising was how different the actual experience was from what your sales pitch promised me before I signed up, especially in terms of software stability and workflow integration. These differences definitely impacted my confidence in the product as it did not consistently meet my expectations.