Surprised by support’s approach compared to earlier experiences
I must say, I was somewhat surprised by how support communication was handled here compared to what I’ve used previously. The telephonic support was polite but lacked the efficiency I had become accustomed to before. Waiting times were longer and the guidance felt a bit generic. Although the training material was comprehensive enough, the follow-up from support wasn’t as prompt or clear, which left me uncertain at times. On the other hand, the software itself functioned adequately, and the update process did not cause any significant disruptions. The invoicing and payment process was straightforward and consistent. It’s just the support that didn’t quite meet expectations, which made the transition feel less smooth. I acknowledge that the database feature worked reliably, but given my past experiences, I found this service somewhat lacking in support responsiveness overall.