Surprised by support hours mismatch
Initially, I expected that support would be accessible during the hours I’m actually working, but that turned out to be quite frustrating. The advertised support times didn’t quite line up with when I found myself needing help, especially since my schedule doesn’t center on standard office hours. This meant several times when I tried to get assistance, no one was available, leaving me stuck and unable to resolve pressing issues quickly. I was hoping the telephonic support would be more flexible and ready when I called, but it felt limited by rigid hours. Compared to services I've used before, this felt like a surprise and a letdown because it shifted my expectations considerably. Overall, the lack of more accommodating support times impacted my experience negatively, making the software less practical for my actual working routine.