Surprised by some unclear parts before buying
Before signing up for the WFHI software and training, I thought everything about the subscription and features was explained clearly. The website and sales representatives gave a good overview of the software's capabilities and the kind of support offered. However, when it came to details about pricing tiers and how invoicing works, I found it a bit confusing. Some sales materials hinted at certain automatic updates being included but didn’t explain how often these occur or what impact they might have on my workflow. I appreciated that the support team was available for calls to clarify small questions during the process. Although the explanation on the calling tools and database function was straightforward enough, I was caught off guard by how the payment terms and renewal policies were handled. They did provide invoices on time and the sign-up process was easy, but I would have liked more upfront clarity on these areas to plan better. On the whole, it was a fair experience with some room for improvement in transparency before purchase. The mixed clarity made me cautious but willing to proceed since some parts were well laid out and helpful to understand.