Surprised by some odd ordering in the onboarding steps
I went through the training and onboarding process to familiarize myself with the WFHI software, trying to follow the steps in the order they were presented. At first glance, the structure appeared logical enough, moving from account setup to understanding the dialer and database features. However, I was surprised to find some of the instructional segments arranged in ways that felt counterintuitive. For example, key details about the automatic updates came after the support call guidance, which struck me as a less intuitive sequence. This meant sometimes I had to jump between modules or review parts again to get a full understanding. Otherwise, the steps did include all necessary information, and the training content was comprehensive enough. The invoicing and payment flow also appeared clearly detailed and easy to follow without confusion. Support was available through telephonic means when I encountered doubts, which was helpful. In summary, while the order of the steps was somewhat unexpected, especially for new users, the content itself was adequate for getting up and running with the software.