Surprised by some disorder in pre-purchase steps
I was somewhat surprised at how the sales and pre-purchase steps were arranged, as they didn’t seem very logical to me at first. While I appreciate the attempt to make the onboarding clear, jumping from the software demo to invoicing before fully completing training felt out of sequence. This made the process a bit confusing, leaving me unsure what to focus on first. However, I did find the database feature easy to understand once introduced, which was a helpful part of the training flow. The dialer setup worked well after I adjusted to it, though it would have been better if the calling tools were introduced with more context earlier on. I found telephonic support fairly responsive but sometimes delayed when I needed priority assistance during the sign-up phase. Overall, I am mildly enthusiastic about the product’s features but less certain about the order in which they walked me through the sales steps. A more streamlined and better-paced sequence would surely reduce initial hesitation and increase engagement.