Surprised by slow training responses
I was quite surprised by how unresponsive the training support was during the onboarding process. Right from the start, I expected that any questions I had would be answered fairly quickly, but it often took longer than anticipated to get replies. Sometimes it felt like my queries were not prioritized, which slowed down my overall progress in learning how to use the software and dialer effectively. That said, once the responses arrived, they were generally clear and helpful, which I appreciated. Although the delays were frustrating, the actual quality of guidance in the training sessions was decent. I think the main issue was responsiveness and the pace of communication rather than the content itself. For a service that emphasizes remote workflows, faster interaction during onboarding would improve the experience significantly. I hope they improve on this moving forward because right now it’s a weak spot.