Surprised by slow responsiveness despite decent support
My experience with the support and communication was a mix of positives and some disappointments. I found the people quite polite and willing to help when I finally got through to them over the phone. However, I was surprised by how slow they were to respond at times; there were delays between my queries and their follow-ups, which I did not expect. The training was helpful and the onboarding process went smoothly enough, and I was able to explore the calling tools and use the dialer effectively after some time. While the database feature worked well, I had to wait longer than anticipated for answers to basic questions, which felt contrary to the promise of priority assistance. Overall, the support quality was decent but the responsiveness left me hoping for quicker replies in future interactions.