Surprised by slow responses when I expected more
When I reached out to inquire about the products, I expected quick and clear answers based on what I had read online, but the actual responsiveness was quite slow. Compared to other services I've used, where you get almost instant replies and detailed guidance, this felt laggy and somewhat inattentive. Sometimes I had to wait several hours for even simple replies about the software features or payment process. It was frustrating because I was ready to move ahead quickly, but the delay slowed down everything. That said, once the answers came, they were reasonably detailed and I could understand what to do next. I had hoped for a more proactive approach from their sales team, so this below-expectation responsiveness was a real surprise. On the positive side, at least the sign-up and payment parts themselves were fairly straightforward when I finally got through.