Surprised by slow response during onboarding
I was somewhat taken aback by how delayed the responses could be during the training and onboarding phase. The people handling support were helpful when I eventually got through, but the wait times sometimes disrupted my workflow, which was frustrating. The training material itself seemed adequate, but the responsiveness of the team managing queries didn't match my expectations. I did appreciate that the software and tools worked fine once I managed to get started, and the invoices and payment process were straightforward. Still, the initial onboarding felt sluggish and could have done with quicker interaction to keep momentum. I was surprised that telephonic support wasn’t as immediately accessible as I anticipated and had to wait through a few callbacks. This aspect lessened the overall impact of the training. If support were faster, I would have found the onboarding process more effective. As it stands, it was sufficient but not impressive.