Surprised by slow day-to-day follow-up
What really took me aback was how the sales and payment process behaved every day after the initial sign-up. I expected things to be more responsive once I started using the software regularly, but updates and clarifications seemed sluggish. The invoicing was consistent, yes, but quick answers or adjustments typically took longer than I thought appropriate. Customer support felt almost reactive rather than proactive during these days, which wasn’t great for someone actively relying on this type of product. From a technical side, the software ran fine once set up, but the ongoing communication around it did surprise me by being slow and somewhat unorganized. This definitely influenced how I viewed the overall experience and left me a bit frustrated.