Surprised by slow and inconsistent support
I didn’t expect such slow responses from the telephonic support, which took much longer than I imagined to get back to me. When I first ran into an issue during the use of the calling tools, I reached out hoping that the assistance would be prompt and clear, but that was not quite the case. The communication itself was warm enough, which I appreciated, but it still didn’t help me resolve the problem quickly. It felt like there was not enough knowledge or resources available to the support to troubleshoot the software efficiently. I will likely need to call back again if I encounter similar issues since the first round didn’t fully solve my concerns. The automatic updates, which I thought might fix some of the problems, didn’t have much impact. Overall, I was let down by the support service since the quick and effective help was what I expected, but the experience left me with some doubts about relying on this channel in the future. It wasn’t totally negative, but certainly not what I had counted on.