Surprised by quick replies but mixed follow-up experience
The training team responded to my initial queries pretty fast, which surprised me since usually these things drag on. They were clear with explanations and the onboarding materials were well organized. However, when I asked some follow-up questions during later sessions, the response time slowed down and sometimes I didn’t get straightforward answers. This made me feel the support was inconsistent. The calling tools and database training were decent, but the mixed responsiveness affected my overall impression. Still, I was able to proceed through the onboarding because the main issues were resolved quickly. I think the initial helpfulness was great, but I didn’t expect the dip in attentiveness afterward. The invoicing process was also as expected without complications. On the whole, the experience was a blend of impressive speed and some delays, which shaped my moderate rating.