Surprised by poor handling of unexpected problems
During the sign-up, I encountered some technical issues that I didn’t expect to be this severe. I was surprised that the training materials did not sufficiently prepare me for scenarios where the dialer or database would malfunction. When one of the automatic updates caused incompatible errors, I contacted telephonic support, expecting a quick resolution. However, the responses were delayed, and the explanations lacked clarity about what was being done. The payment and invoicing process was smooth, but still, the lack of proactive communication about known issues was disappointing. I presumed that the pre-purchase information would have made these risks clearer. While the software itself has potential, the support's handling of these mistakes was not acceptable based on my experience. I expected more transparency and quicker assistance than what I received, which is why I find the overall process lacking and frustrating.