Surprised by poor fit with my actual work hours
I expected a smoother match with my working hours, but honestly I was surprised by how rigid the software setup felt. The sales and pre-purchase information gave an impression of flexibility, which did not materialize for me. The sign-up and onboarding workflows were straightforward enough, but the daily timing of automatic updates and scheduled calls felt inconsistent with what I usually work. It meant I often had to interrupt my routine or skip parts of the training. The billing and invoicing processes themselves were fine, with clear invoices and no major delays, so that was okay. The database and dialer tools worked as expected during the hours I was active, but I couldn't adjust the time slots easily in the software. Telephonic support was available but did not address these timing mismatches directly. Overall, the experience was frustrating because I wanted a product that fit neatly into my hours, but I found it didn't meet that need. That's what surprised me the most.