When I signed up and began working through the onboarding process, I initially thought the bulk of t

When I signed up and began working through the onboarding process, I initially thought the bulk of t

When I signed up and began working through the onboarding process, I initially thought the bulk of the setup would be a one-time effort. The training was organized, and I managed to get the software installed and running relatively quickly. However, what surprised me was how frequently I needed to reach out for help even after the initial setup was complete. Certain features like the database integration didn't behave as expected, and I found myself referring back to the tutorials or contacting telephonic support more often than I had anticipated. The dialer worked decently during the first few days but required tweaking to fit my workflow, which meant additional sessions beyond what I expected. Although the automatic updates improved some functionalities, they also introduced minor glitches that I had to manage occasionally. This experience leads me to think that purchasing the product doesn't just involve a single trajectory of setup but requires ongoing learning and interaction with support. The invoicing and payment process went smoothly, which was a positive. Considering my experience, I think I will definitely seek assistance again in the future to ensure optimum use, which was an unexpected aspect given how the initial sales process portrayed the setup. I appreciate the effort involved but was not fully prepared for the extent of continuous help needed.