Surprised by ongoing support but mixed impressions
What surprised me most about the support and communication was how much ongoing help was actually available after setup. I expected that once I finished the initial onboarding, I’d be mostly on my own for future issues, but the telephonic support remained accessible and helpful well beyond that point. That was definitely a plus. On the downside, some of the training explanations during onboarding were a bit rushed which made the beginning tougher than it needed to be. However, the sign-up and invoicing were smooth and straightforward processes with no unexpected problems. I also noticed that automatic updates could change some features without much warning, which sometimes threw me off and required extra calls to support. In general, I appreciated the ongoing assistance, but a little more consistency during early training would improve the overall satisfaction for me.