Surprised by ongoing issues post setup
Reflecting on my experience months after starting, I was surprised at how much of the initial setup was just the beginning. I expected the training and onboarding, once done, to cover most of what I'd need ongoing. However, I found that new challenges kept cropping up, particularly with support communication. While the first-time setup was handled relatively quickly, follow-up interactions required more patience, and I realized a lot had to be figured out repeatedly or revised due to automatic updates affecting workflows. The telephonic support was helpful but inconsistent for continuous issues, and I wasn't fully ready for how much ongoing attention the database integration needed. It was a bit disappointing given my early positive impressions, but the invoicing and payment aspects remained straightforward throughout the process.