Surprised by ongoing issues after initial ease
Upon first using the service, I found the sign-up and initial setup process smooth and straightforward. However, as days went by, I noticed several issues cropping up. The software’s calling tools sometimes froze mid-session, which was frustrating when trying to keep workflow consistent. The dialer occasionally dropped calls unexpectedly, particularly when the database access was active in another window. Though the training covered basic navigation well, it didn’t prepare me for these common daily hitches. The invoicing system seemed fine but did not provide real-time updates, leading to some confusion. Additionally, telephonic support was not as responsive on weekend days, leaving me waiting longer for assistance. I also found the automatic updates sometimes altered settings without notifying me, which affected my workflow unexpectedly. Overall, the initial impression was positive, but the day-to-day experience revealed shortcomings that surprised me given the early ease.