Surprised by mixed handling of issues
I encountered a few glitches during the onboarding process with the training sessions, which was unexpected. The support team responded to my calls, but their reply times varied; sometimes they were prompt, other times I had to wait longer than anticipated. The dialer tool also caused some interruptions, failing to connect a few times during my test runs on different days. What surprised me most was the inconsistency in updates; some automatic patches seemed to fix issues well, but a couple created new hiccups that had to be reported again. Invoicing and payment processes were quite smooth, though, and the sign-up flow was clear and easy to navigate. Overall, the communication was decent but sometimes felt a bit disorganised, especially when I needed urgent solutions. I’m neither fully satisfied nor dissatisfied, as things worked out eventually but required persistence on my part.