Surprised by limited support hours but okay software
So, I tried using the WFHI software and found the general experience a bit mixed. First off, the support lines only operate during certain hours that don’t really sync with the odd hours I sometimes work, which caught me off guard. It felt frustrating because when I needed help outside those hours, it wasn’t available at all. The telephonic support, when reachable, was polite and tried to assist, but sometimes responses were slow which made me circle back to the same issue multiple times. On the positive side, the dialer and calling tools worked okay during my active hours, and the database system, though not perfect, integrated decently with my workflow. The onboarding training was somewhat basic and lacked depth, but I managed. The payment and invoicing side was standard and simple. Still, the mismatch between my schedule and their support availability was the biggest surprise and downside for me, as it limited when I could really make use of their help. So overall, software's alright but support could do better with timing.